Return & Refund Policy

All products sold by Strike are covered by a warranty for your protection and peace of mind. Our products are all brand new and the warranty period is specified if applicable inside the packaging of the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

The customer shall inspect the goods immediately upon receipt and shall notify us in writing if the goods are damaged or incorrect. If for any reason the goods are not to your satisfaction, please notify us and request a Return Authorisation within 7 days. We will immediately send you the return instructions. We may request some additional information and/or photos to help decide on the best resolution for you. Any goods returned to Strike without a Return Authorisation will be rejected at the door by our warehouse.

All Return Authorisations will be refunded via replacement of the item(s) unless...
  1. The returnee requests a credit/refund via contacting a Strike team member.
  2. Strike does not have the stock to replace the item(s), in which case the returnee will be notified and a credit/refund will be provided
It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation sent to you by Strike Support.

Strike accepts no responsibility for loss or damage occurring in transit on return to Strike. Strike will test all products returned. Some products may need to be returned to the manufacturer for testing. If this is the case, Strike will contact you to advise of the status of the returned product.

Unless stated otherwise under this Returns Policy, Strike reserves the right to refuse any returns that -
  • are incomplete or missing parts; or
  • are not returned in their original packaging, or
  • the customer has simply changed their mind about the purchase, or
  • show signs of physical damage to the product or its packaging or
  • appears to be broken due to general ‘wear and tear’ and not a manufacturing fault
  • appears to be broken due to mistreatment or misuse
  • are not distributed by Strike

If you wish to return a product due to a cancelled job or a customer change of mind you will be charged a 10% restocking fee and the initial freight charge will not be included in this credit. This charge is to cover the time invested by Strike to process the initial order. Please contact Strike Support for instructions on how to do this.

Strike Support
Email: support@strike.com.au


ClicOn Dash Mount

Please note that the ClicOn Dash Mounts are subject to a strict no-return policy. Strike does not accept returns in the event of the wrong product being ordered.

Industrial Evolution InDash Mounts

If you decide to return an Industrial Evolution InDash Mount for any reason such as a cancelled job or change of mind, please note that a 20% restocking fee will be charged to you and the initial freight charge will not be included in the credit.

For your return to be accepted, the product must be in its original condition, which means it should not have been used, damaged or altered in any way. Additionally, all labels must still be attached to the product.

RAM® Mounts

Strike Group Australia Pty Ltd wants to ensure your satisfaction with your purchase. Should you need to return any RAM® Mounts product, we provide the following options:

  1. Faulty Items: If your item breaks (excluding general wear and tear) within the manufacturer's warranty period, we can offer a refund/credit or replacement. While we may request the faulty items back, in many cases, we can simplify the process with an email and photo. RAM Mounts provides a lifetime warranty on most parts, except for items with electronics, which carry a 1-3 year warranty depending on the item.

  2. Unwanted Items: If you mistakenly ordered the wrong item and wish to return it, we gladly accept such returns for credit within 14 days of item receipt, unless:

    • The items have been opened or used.
    • The items were a special order item
    • The items were supplied in bulk quantities (e.g., more than 10).
    • Special order items. Return freight costs are the responsibility of the buyer.
  3. Shipping Errors: In the case of receiving incorrect items, please inform us as soon as possible and provide supporting evidence by email, such as photos. Missing items will be shipped at our expense, and incorrectly or oversupplied items will be arranged for return at our cost.

To lodge a return or refund, please email support@strike.com.au for service.